Return Policy

Eligible products may be returned within 30 calendar days of delivery.

All returns require prior approval and a valid RMA (Return Merchandise Authorization) number.

Returned products must generally be unused, uninstalled, undamaged, complete, and in original resalable packaging.

A restocking fee of up to 20% may apply to non-defective or discretionary returns.

Original shipping charges and return shipping costs are generally non-refundable, unless the return is due to an ITLogixs error or verified defect.

Software, digital licences, subscriptions, cloud services, activated products, custom-configured products, special-order items, and final-sale products may not be returnable.

Products missing packaging, accessories, manuals, serial numbers, or other original components may be refused or subject to additional deductions.

Approved refunds are processed after the returned product has been received and inspected.

Refunds are normally issued to the original payment method.

Manufacturer warranty terms may apply to defective products after the applicable return period.

Customers should contact ITLogixs Consulting Inc. before returning any product to obtain return instructions and an RMA number.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable Canadian law.