Shipping Policy
In-stock orders are generally delivered within 5 business days after order acceptance, payment clearance, and verification.
Orders may ship from ITLogixs, manufacturers, authorized distributors, suppliers, or third-party fulfilment locations.
Orders may be split into multiple shipments depending on inventory location and availability.
Eligible orders over $300 CAD before taxes qualify for free standard ground shipping, unless otherwise stated.
Free shipping may not apply to remote locations, Yukon, Northwest Territories, Nunavut, oversized items, palletized freight, hazardous materials, expedited shipping, or special handling requirements.
Additional freight or handling charges may apply for oversized, overweight, palletized, lift-gate, inside-delivery, appointment, or specialized shipments.
Delivery dates are estimates unless expressly guaranteed in writing.
Backordered, special-order, configured, built-to-order, software, or digital products may require additional processing or delivery time.
Customers are responsible for providing a complete and accurate shipping address.
Additional charges caused by incorrect addresses, refused deliveries, or customer-requested re-delivery may be charged to the customer.
Customers should inspect shipments upon delivery and report visible damage, shortages, or incorrect items as soon as possible.
Shipping times may be affected by carrier delays, weather, supply-chain conditions, manufacturer availability, customs, or other circumstances outside our reasonable control.